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Returns, Refunds and Exchanges

We have absolute faith in the quality of our products. We also offer the highest level of friendly helpful service to our clients. We have a special relationship with you and we want to keep that.

We know that not matter how hard we both try, it’s not always easy to get the right colour for you first time - on the internet! So to help new clients we always supply spare applicators with your first order - please DO USE THESE UNTIL YOU ARE QUITE SURE that the colour you have chosen is right for you.

We are totally committed to giving you absolutely first class service and advice, leading to a long term relationship, but if you need to return or exchange your unopened (that is with the seal intact) product, you may do so within 30 days of purchase. The product must be returned in its original form to Lip-Ink® United Kingdom at the address below.

IMPORTANT: If for any reason you do wish to return opened vials, please talk to us BEFORE returning part or all of your recent order by calling 01854 333833 or by sending an We know that 99 times out a hundred this will be about the right colour for you, often this is resolved by modifying what you have already by applying another Lip Ink® shade! Lip Inks® are all about layering!

Obviously there can be no refund for postage and there may be a modest restocking fee.
We are not able to process/refund packages marked "Return to Sender".
Exchanges of unopened vials will also be accepted within 30 days, for an additional £5.00 processing charge for this service.
Returning Testers - a Refund of the £1 charge for the loan of these will be made providing you have purchased a Sampler Kit and these Testers are returned within a short period of time (15 days) otherwise there is a £5 charge levied for each Tester not returned promptly.
£5 for the Colour Matching Service will be refunded if you subsequently have purchased a Sampler Kit.
To ensure prompt processing, please send returns to the address provided along with the appropriate Return Merchandise Form FULLY completed. (You would not believe that we have had several parcels with no senders details whatsoever!)
After we receive your return, it generally takes 2 business days to process your exchange/refund by whatever means you intial payment was made.
Please send returns to: