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Terms & Conditions

Our policy is to treat our customers in exactly in the way we like to be treated ourselves. We hate those small print screeds, but it appears that not only to add to our creditability but to comply with legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced)

Data & Privacy:

The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. This information will never be passed to a third party.

Supply:

We will supply you with the products described in these WebPages by any date you might reasonably request (bearing in mind that product may have to be sent from the USA and posted to you) If you have an urgent order it is always advisable to discuss your requirement on the telephone 01854 333833. Most lipink products are nearly always available for immediate despatch, but those that are ‘less popular’ may not. Unless we have specifically agreed otherwise, delivery will be as soon as possible and certainly not more than 30 days.

Contact:

We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific product ordered, to be delivered by your date specified. We will not email you at all without your permission.

Delivery:

We do depend on Royal Mail's postal service (or other suitable carrier for overseas deliveries) to complete the 'delivery contract'. We monitor the performance of our carriers continuously. Most orders will cost between 52p and £1.94 to deliver - depending on weight. Deliveries outwith the UK are subject to discussion - but will always be by the best value for money and subject to your agreement

Guarantee:

We are confident that we can guarantee your total satisfaction with any of our products and our service. Although ‘colour’ is always a matter of personal taste. Your statutory rights under the current consumer protection laws are not affected.

Refunds:

In the event of loss, late delivery or damage to the product supplied and a replacement is not acceptable, you should return the goods either in the original packaging or suitable protection for safe transport and we will send you a full refund. If you paid by Credit Card, then the refund will be made back to your Credit Card Company. If however payment was by cheque, then we will post you a cheque. Our major concern is to maintain our happy relationship with you our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you.

Payment:

In you order on the Internet, you will normally have your payment processed at the same time. However we may need to talk to you before we send your goods. We do not action Credit Cards or cash cheques until the week in which the goods are to be despatched. Payment online is through the very well known Payment Service Provider PayPal who meet all security regulations within the UK. Although PayPal will no doubt do their best to encourage you to sign up for their own service - you can use it nonetheless in the normal way for paying via your credit card and you do NOT have to 'join'.

VAT:

Lip Ink UK is not currently registered for VAT and will not therefore be charging VAT currently.

Complaints:

Well we don't have a procedure as such - because we believe that we look after our customers so well that we do not not need a 'procedure ! Clearly we take any complaint very seriously and would expect to contact you almost by return.

Law and Jurisdiction:

Any contract for your purchase from Lipink® Co UK is governed by and has to be interpreted under the Law of Scotland, and you agree that such contract will be subject to the non-exclusive jurisdiction of the Scottish courts.(Sorry, could not find more sympathetic wording for this!)